PROBLEMS OF THE HOUSING UTILITIES SECTOR

Analysis of different schemes of dispatching in mixed-use complexes

Vestnik MGSU 2/2014
  • Dement'eva Marina Evgen'evna - Moscow State University of Civil Engineering (MGSU) Candidate of Technical Sciences, Associate Professor, Department of Technical Operation of Buildings, engineer, Moscow State University of Civil Engineering (MGSU), 26 Yaroslavskoe shosse, Moscow, 129337, Russian Federation; This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
  • Vishnevetskiy Aleksandr Dmitrievich - Moscow State University of Civil Engineering (MGSU) Master degree student, engineer, Moscow State University of Civil Engineering (MGSU), 26 Yaroslavskoe shosse, Moscow, 129337, Russian Federation; This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Pages 203-209

At present time a lot of multi-functional centers are being built. Their safe operation depends on the quality of the dispatch service. In the article were considered various organization scheme the dispatch service as a queuing system. All the service facilities in the first variant are united. That facilitates reliability management, but increases the time of works execution. There is the general dispatching center in the second version, but the performers of the work are distributed by zones of a multifunctional complex. In such organization of a dispatching service the dispatcher must have a very high qualification. In the third version there are independent dispatching centers and the performers for each zone of a multifunctional complex. Independent service facilities increase the reliability because of complete redundancy. But thus the operating costs considerably increase. Engineering equipment damage was analyzed depending on functional purpose. The authors present the mathematical model of efficiency complex index of the dispatch service. The influence of the nature of damage was established as random factors of the time and cost needed for the damage elimination. It is possible to calculate the efficiency indicator of dispatching service by solving a two-criteria task in the conditions of uncertainty and risk. The first criterion is the execution time of the call. It depends on the type of damage and efficiency of dispatching service employees. The second criterion is the costs of the organization of dispatching service work. The main objective is the determination of ponderability of each criterion. Their importance can be set by the expert assessments method of the poll results of the consumers and also by opinions of service professionals. Further researches will include the assessment of organization expediency of one or several dispatch centers taking into account all the costs on the work organization.

DOI: 10.22227/1997-0935.2014.2.203-209

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